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Altrady Support

Something Not Working?

Fix it fast — orders, balances, sync issues, app problems, and error messages explained.

14 articles

Orders & Positions Balances & Syncing App Issues Error Messages Explained

Orders & Positions 6

Why does my position show the wrong status (open vs closed)? › Why did an order fail after my position opened? › Why is my Available Balance zero or lower than expected? › My order is pending, open, or cooling down: why hasn't it filled? › Why was my order rejected? › Why does my position look wrong? ›

Balances & Syncing 2

Why don't I see all my coins or assets in Altrady? › Why is my Altrady balance different to the exchange? ›

App Issues 3

Altrady app won't load, freezes, or crashes: how to fix it › How do I clear the Altrady app cache? › How do I update the Altrady desktop app? ›

Error Messages Explained 3

What does "Insufficient balance" mean? › What do Altrady's price and stop-loss error messages mean when placing an order? › Common exchange error messages ›