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How do I send messages, polls, and share a trade to Community Chat?

Once you have joined a channel in Community, you can post text and images, reply in a thread, react to messages, link a market or mention a coin in your message, create a poll, and share a position or chart straight from your trade tools into chat.

Send a text or image message

The slash menu above the message box offering Heading, Bullet list, Numbered list, Quote, Code block, Divider and Link a market🔍 Click the image to see a larger version

Open a channel and type in the message box at the bottom (it shows Message #channelname). Press Enter to send, or click the send button on the right. Shift+Enter adds a line break without sending.

To add a picture, click the paperclip (Attach image) to the left of the message box, pick a file, and send it along with your text or on its own.

For a bit of structure, type / at the start of a line: a small menu offers Heading, Bullet list, Numbered list, Quote, Code block, and Divider.

Community keeps messages for a limited time depending on the channel, so don’t rely on chat as a permanent notebook: if a setup matters to you, save it (a note, a screenshot, or your journal) somewhere you control too.

React, reply, and manage a message

The hover toolbar on a message: heart to like, smiley for an emoji reaction, arrow to reply in thread, and the three-dot menu🔍 Click the image to see a larger version

The message menu with Copy link to message and Report message🔍 Click the image to see a larger version

Hover over any message and a small toolbar appears at its right: a heart to Like it, a smiley to add an emoji reaction, an arrow to Reply in thread, and a menu.

The menu offers Copy link to message and Report message on any message. On your own messages it also offers Edit message and Delete message. Edited messages show a small (edited) tag so nobody is confused about what changed. Deleting is permanent: Altrady asks you to confirm before removing it for good.

Reply in a thread

The Thread panel open on the right of the #general channel, showing the original message at the top and its own message box at the bottom🔍 Click the image to see a larger version

To keep a side conversation from cluttering the main channel, hover over a message and click Reply in thread. A Thread panel opens on the right with the original message at the top and its own message box at the bottom; replies stay grouped there. Anyone in the channel can open the thread by clicking the reply count under the original message. Close the panel with the × at any time and come back to it later.

Mention a coin

Typing $bt in the message box opens a list of matching coins such as BTC Bitcoin to insert as a coin chip🔍 Click the image to see a larger version

Type $ followed by a ticker (for example $btc) and pick the coin from the list that pops up. It lands in your message as a coin chip that others can click to jump to that market.

The Link a market picker with btc typed in Search a coin and a list of BTC markets, each row showing the pair and its exchange🔍 Click the image to see a larger version

The Link a market picker’s second step for Binance BTC/USDT, listing timeframes from 1m to 1M🔍 Click the image to see a larger version

The message box with a linked market chip reading BTC/USDT 1h ready to send🔍 Click the image to see a larger version

To point people at a specific chart rather than just a coin, type / in the message box and choose Link a market. Search a coin in Search a coin, pick the market you mean from the list (each row shows the pair and its exchange, for example BTC/USDT on Binance), then choose a timeframe. A chip like BTC/USDT · 1h is added to your message, and anyone reading it can open that exact chart from it.

Create a poll

The Create poll dialog with Question, Option 1 and Option 2 fields, Add option, the Allow multiple answers toggle, a Closes at date and time, and Cancel and Create poll buttons🔍 Click the image to see a larger version

Click the poll icon next to the paperclip (Create poll) to open the poll builder. Fill in the Question, then your answer Options; use Add option for more than two. Turn on Allow multiple answers if people may pick more than one option. Set a Closes at time so the poll stops accepting votes automatically, then click Create poll. Everyone in the channel can vote until the poll closes.

Share a position or chart to chat

From an open position, a trade, or a chart screenshot, look for the Altrady chat share button. It opens Share in community chat, where you pick the channel, optionally type a message in Add a message (optional), and send. The post appears in chat labeled with the channel it was shared to, so everyone sees where a setup came from.

When someone shares a trade setup or a market link in chat, clicking it doesn’t send you straight to a browser. Altrady asks first: for a shared trade setup you’ll see Open trade setup, for a shared market you’ll see Open market. Either brings it into the app for you. If you’d rather see the page as a normal web page instead, choose Open in browser.

Search old messages

The Search box with its Filters hint: From a specific user (from: username), Sent in a specific channel (#channel), and Searches the last 90 days🔍 Click the image to see a larger version

Click the Search box at the top right of the channel to find past messages. Two filters make it faster: type from: username to see only messages from one person, or #channel to narrow to a specific channel. Search only looks back over the last 90 days, so very old messages won’t turn up even if the channel itself keeps a longer history.

Still stuck?

If a message, poll, or share isn’t behaving the way this guide describes, reach out through support chat inside Altrady and the team will take a look.

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