Welcome to our new support center! Some articles may still be missing; they will be added shortly. For the old support documentation go to https://support.altrady.com. If you have questions, open a new ticket here. New tickets on support.altrady.com won’t be answered; existing tickets will be finalised there.

Altrady Support Altrady Support

Replace an API key on an existing account

Use this article if:

  • You have reset your vault (5-word password), or
  • Your API key has expired, been deleted, or needs to be replaced for any other reason

What happens to your trading account after a vault reset?

Resetting your vault wipes all saved API keys from Altrady. Your trading account stays intact: your trade history, open orders, and bot configurations are all preserved, but the live account will stop working until you save a new API key to it.

You do not need to create a new trading account in Altrady. You only need to generate a new API key on your exchange and save it to your existing account using Edit. This keeps your trade history intact, unlike deleting and re-adding the account.

Overview

For each trading account that needs updating:

  1. Generate a new API key on your exchange
  2. Paste it into the existing trading account in Altrady using Edit

If you have both a Spot and a Futures account on the same exchange, treat them as separate accounts. Each needs its own new API key, and each must be edited separately in Altrady.

Step 1: Edit the trading account in Altrady

  1. In Altrady, go to Settings > Exchange Account API Keys
  2. Find the trading account you need to update
  3. Click Edit or Resolve
  4. The IP whitelist becomes visible once the account is in Edit mode

🔍 Click the image to see a larger version

Step 2: Generate a new API key on your exchange

Log into your exchange and create a new API key. See Connecting your exchange for step-by-step instructions on creating an API key for each exchange.

Follow only the steps for creating the API key on the exchange itself; you don’t need to follow the steps for adding a new account in Altrady. Use the IP whitelist shown on your existing Trading Account in Altrady, and keep your new API key and secret ready before moving on.

Remember: Altrady only ever needs read and trade permissions on your API key. It can never withdraw funds, so do not enable withdrawal permissions when creating the key.

When creating a new API key, do not use Fast Connect (where offered). Fast Connect creates a brand-new trading account; it cannot be used to update an existing one.

Step 3: Paste the new key and secret

  1. Replace the existing API key and secret with the new values
  2. If your exchange requires a passphrase (e.g. KuCoin), replace that too
  3. Confirm the new details on the exchange
  4. Click Connect in Altrady

Your bots, positions, and open orders are not affected by changing the API key, unless there was a period when the original key was inactive.

🔍 Click the image to see a larger version

Repeat for each account

Repeat Steps 1 and 2 for every trading account that needs a new key, including both Spot and Futures accounts if you have them.

If you’re doing a vault reset and your Trading Account has “Extra Keys” attached, those must also be replaced.

See Connecting your exchange for exchange-specific guides on creating an API key.

Having trouble?

Please contact our support team via chat or email at the bottom of this page.

Was this article helpful?